Refund policy

We want you to feel good about what you buy — literally and emotionally! If something’s not quite right, we’re here to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges
You may request a return or exchange within 14 days of receiving your item. To qualify, items must be unused, in their original condition, and in the original packaging.

Unfortunately, we can’t accept returns or exchanges on:
- Personalized/custom items/sale items/gift cards
- Digital downloads

Digital Download Policy

All digital items are final sale due to their downloadable nature.

Make sure you can open the file types listed (usually PDF, PNG, or JPG) before purchasing. If anything’s unclear or wonky, email us at questions@chucklechiccreations.com — we’re happy to help!

Return Shipping
Buyers are responsible for return shipping costs unless we made an oops (wrong or damaged item). If that’s the case — let us know, and we’ll fix it fast.

To start a return or exchange, email us at questions@chucklechiccreations.com with your order number and details.

Once we receive and inspect your approved return, we'll notify you of the status of your refund.  If approved, the refund will be issued to your original payment method.  Please allow several business days for your bank or credit card company to process and post the refund.